Last Updated: June 2026
At Noelstarrweb, we are committed to providing high-quality digital services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted.
By purchasing any Noelstarrweb service, you agree to the terms outlined below.
1. General Refund Policy
Due to the nature of digital services, time, expertise, and resources are invested immediately upon project commencement. As a result, refunds are limited and subject to the conditions outlined in this policy.
2. Website Design & Development Services
Before Work Begins
If a client cancels a project before any work has commenced, a refund may be issued, less any consultation, administrative, or processing fees already incurred.
After Work Begins
Once project planning, design, development, research, content preparation, or any related work has commenced:
- Deposits are non-refundable.
- Payments for completed milestones are non-refundable.
- Refunds will not be issued for completed work already delivered to the client.
If a project is terminated before completion, Noelstarrweb may, at its discretion, issue a partial refund based on the percentage of work not yet completed.
3. Monthly Services
This includes:
- Social Media Management
- Website Maintenance
- Search Engine Optimization (SEO)
- Digital Marketing
- Content Creation
- Business Automation Services
Monthly service fees are non-refundable once services have been rendered for the billing period.
Clients may cancel future billing cycles in accordance with our Cancellation Policy.
4. Advertising Services
No refunds will be issued for:
- Advertising spends allocated to Google Ads
- Meta (Facebook & Instagram) Ads
- TikTok Ads
- YouTube Ads
- Any third-party advertising platform
Advertising budgets are paid directly to advertising platforms and cannot be recovered by Noelstarrweb.
Campaign setup, strategy, and management fees are also non-refundable once work has commenced.
5. Domain Names, Hosting, and Third-Party Services
Refunds cannot be provided for:
- Domain registrations
- Website hosting services
- SSL certificates
- Email hosting
- Premium plugins
- Software subscriptions
- Third-party licenses or services
These services are purchased from external providers and are subject to their individual refund policies.
6. Client Delays or Failure to Cooperate
Refunds will not be issued where project delays or cancellations result from:
- Failure to provide required information
- Failure to provide content or images
- Lack of communication
- Delayed approvals
- Failure to attend scheduled meetings
7. Exceptional Circumstances
Refund requests outside the terms of this policy may be reviewed on a case-by-case basis.
Any refund granted under exceptional circumstances remains entirely at the discretion of Noelstarrweb and does not establish a precedent for future refunds.
8. Processing Approved Refunds
Where a refund is approved:
- Refunds will be processed using the original payment method where possible.
- Processing may take between 5 and 14 business days depending on the payment provider.
- Transaction fees charged by payment gateways or financial institutions may be deducted from the refund amount.
9. Chargebacks and Payment Disputes
Clients are encouraged to contact Noelstarrweb directly to resolve any concerns before initiating a chargeback or payment dispute.
Fraudulent or unjustified chargebacks may result in:
- Immediate suspension of services
- Termination of ongoing projects
- Legal recovery of outstanding fees and costs
10. Contact Information
For refund requests or questions regarding this policy, please contact:
Noelstarrweb
Email: info@noelstarrweb.com
Phone: +27 76 707 9065
Website: noelstarrweb.com
By purchasing or using Noelstarrweb services, you acknowledge and agree to this Refund Policy.